SLA Monitor

Zone-level performance · 3 zones below target

Zone A · Target 90%
87%
↑ Improving
Zone B · Target 90%
92%
↑ Improving
Zone C · Target 90%
74%
↓ Declining
Zone D · Target 90%
81%
↓ Declining

Zone SLA Performance

Zone A
87%↑12.4m avg145 orders
Zone B
92%↑10.8m avg132 orders
Zone C
74%↓16.2m avg98 orders
Zone D
81%↓14.1m avg112 orders

Current SLA Breaches (5)

OrderZoneDeadlineActualDelayRunnerReason
PA-3822Zone A11:53 AM12:05 PM12m—No runner accepted
PA-3821Zone B11:57 AM12:08 PM11mVijay PRunner took wrong route
PA-3820Zone C11:55 AM12:14 PM19mSneha MStore delay
PA-3805Zone C11:45 AM12:30 PM45m—Merchant closed
PA-3799Zone D11:30 AM12:12 PM42mAmit VCustomer unavailable

SLA Threshold Configuration